FAQ

Here at Eyegamer we want to give every family a chance to have good family memories together. For that we take a good care of our game and you, our lovely families. Below you can find a list of most common questions to us:

How soon should I expect my order to arrive?

Please allow 1 - 2 working days for your order to be processed
During high volume periods and sales, dispatch times may vary.

- Standard Shipping and Tracked shipping arrives in 10 to 14 working days (Working days are Monday-Friday. Public holidays excluded.)

Please note:
- We cannot express ship to a FPO/APO address and PO BOXES within USA and Canada
- United Arab Emirates, Qatar, Oman, Saudi Arabia orders must include a Po Box Number

Your order may be subject to customs clearance procedures, which may cause delays beyond the above-mentioned delivery estimates. This may result in your order being rejected at customs. Your order may also be subject to import duties and taxes which are assessed once the shipment reaches your country. OogaGame is not responsible for any custom clearance charges; you should contact your local customs office for more information.

Please note, OogaGame does not refund shipping charges for packages that are undeliverable or refused/unclaimed by customers.

What is the difference between each Eyegamer?

Each level of Eyegamer was built with a specific mnemonic technique and a specific audience in mind. The first 4 levels are great for the whole family thanks to its unique design built to be appealing both for kids and parents. And levels 5-8 were made to be especially appealing for a younger audience between 3-8 years as it covers the most exciting topics for kids to explore and memorize with fun characters.

Are these cards safe for my kids?

We've passed all the necessary tests and even more to bulletproof the quality of our cards and provide safety to your beloved once. ASTM, CPSIA, EN71, Japan toy safety standard.

How fun is it to play with adults?

Level 1 to Level 4 is the best fit to play with the whole family as it was designed to suit all ages and be fun to play whether you are 4 or 100+ years old. Level 5 to Level 8 is fun to play with kids and parents but would be rather more fun for kids, than adults.

Can I buy a whole collection at once?

Sure, for that we've prepared some good discounts on all our collections, you can find them here.

Is there any scientific proof behind it?

Based on Japan research the memory training effect from playing basic memory games resulted in a 12% gain in intelligence score in the memory trained group, compared with a 6% gain in controls. The lower IQ children showed the greatest gain from memory training further proving its efficiency.

How can I get it?

You can order it right here on our website. We offer FREE shipping worldwide!

What if I forget to apply my discount code?

Oops! We are sorry to hear this. Once your order has been placed we are unable to manually add the discount. Please note that this discount may be used on your next order.

What happens if I want to cancel my order?

We cannot cancel orders once they have been processed by our shipping team, so please be sure to review before you confirm your purchase!

If you request a cancellation of your order we cannot always 100% guarantee that it will be canceled. We physically cannot cancel orders after 30 minutes of you placing your order. Please ensure you review your order before confirming your purchase.

What if I put the incorrect shipping address?

If you put the wrong shipping address you need to email us within 30 minutes of the purchase. We cannot 100% guarantee the changes will go through. Please ensure you review your order before confirming your purchase.

Returns and refunds?

Send us an inquiry via our Contact Us page or email us at support@eyegamaer.com. So our customer service team can help you as fast as possible, please include your order number, your full name, shipping address and a reason for return/refund.

To be eligible for a return/refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We cannot accept returns/refund on orders that have been used/opened due to hygiene reasons.

Privacy policy

At OogaGame we are aware that all information collected on our website must always be transferred securely, stored safely and will not be given out to third parties.

Cookies are used to improve your experience of our website, but you will always remain anonymous when shopping at OogaGame.

My order has arrived damaged or I’m missing parts

Send us an inquiry via our Contact Us page or email us at support@eyegamaer.com. So our customer service team can help you as fast as possible, please include your order number, your full name, shipping address, an image of the product you received and the issue with your order.